Please read through our booking conditions carefully
Provisional Booking
All bookings made by us will be considered provisional until availability has been confirmed and the required deposit has been received. The itinerary will be prepared and presented to you for your approval, should you wish to proceed with the itinerary, we will require from you a signed Credit Card Application Form (SA Reserve Bank requirements), on completion of this form we will process the initial payment of your deposit - 35%. The tour is now set up and is ready to roll. .
Deposit
A deposit of 35% of the full price is required at the time of making your booking. If we fail to receive your deposit within 7 days, you’re provisional Reservation will lapse. A booking can only be confirmed on receipt of your deposit.
Balance
The balance of your safari is payable 21 Days prior to your arrival in South Africa. If your safari falls within the 7 days of arrival we need the full amount paid for your safari. The full quoted amount needs to clear into our account.
Cancellation
- 35% non - refundable deposit is payable on confirmation of the booking
- The balance of payment of the reservation is due on or before 21 days prior to date of arrival.
- If cancellation is requested prior to this 21 day period, then any further transaction will be cancelled.
- Credit card payments are to be made on completion of the signed credit card form, this is required by SA Banking Regulations.
- If payments are to be made by bank transfer or EFT into the Standard Bank Account. Bank details are printed on the invoice.
- All price quoted are nett.
- Payment are to be made in the currency quoted and invoiced.
Cancellation policy
- All cancellations to be made in writing
Cancellation charges will be levied as follows:
35% deposit is non – refundable if a confirmed booking is cancelled
Changes to confirmed bookings
Changes to confirmed bookings can be requested at a fee of R200 per change per person, in addition to the possible rate amendments that may result from such changes (e.g. a change of dates may result in a change of rates). Changes will only be made if the change is possible and does ’not inconvenience other clients.
Changes made by us
Every effort will be made to provide the accommodation, services and activities as described and quoted to you. In the unlikely event that Unforeseen circumstances necessitate a change in the program (i.e. accommodation availability within the Kruger National Park) we will notify you as soon as is reasonably possible and discuss suitable alternatives with you. We cannot be held responsible for adverse weather conditions, traffic problems, vehicle breakdowns and any other unforeseen circumstances that may lead to cancellation of certain activities. We reserve the right to Change accommodation, vehicles, transport, meals and other program details as conditions dictate, and will always aim to offer an alternative of similar value should any changes be necessary.
Excluded Items and spending money please take careful note of what is included and what is excluded fro the price. Your quote and booking confirmation will stipulate which items are included and excluded in the price. Unless otherwise stated, items that are normally excluded are your international flights, airport taxes, Visas , and border crossing costs, certain meals, alcoholic drinks, personal expenses, gratuities and optional extra activities. Please ensure that You have enough spending money in cash to pay for these items as needed. Payment for optional extras should be made in cash.
Foreign currency can readily be exchanged at the airport and in most banks. Tipping is optional and will be left to your own discretion.
Insurance
All clients are required to arrange their own comprehensive travel insurance and medical emergency insurance. Please add your Insurance details on the booking form.
Health requirements
No compulsory vaccinations are required for travel to South Africa, but if you plan to visit other destinations in Africa as well, please consult with your travel clinic or doctor regarding vaccinations. We recommend that you take anti-malaria tablets as prescribed by your doctor, pharmacist or travel clinic. If you suffer from medical conditions that may affect you or your participation on this safari please inform us about this on your booking form. You are responsible for bringing any prescription medication you may need. We accept no responsibility for any medical conditions, illnesses or related incidents that may occur during your safari, even if we have been fully informed about your condition.
Indemnity
Firelight Tours & Safaris and its staff accept no, liability or responsibility for any damage, injury or loss of any kind whatsoever, including but not limited to death, disability, injury, property theft, or damage, missed flights, missed accommodation, cancellation of your safari or any other such incident as may arise on your safari. By completing this form and booking your safari you agree that you are aware of the inherent risks associated with travel and you further agree to indemnify Firelight Tours & Safaris from any claim or liability which may result from any kind of loss, injury or accident which may occur during or after or as a result of your safari. You are participating on this safari entirely at your own risk.
Travel documents
It is your responsibility to ensure that you have all your necessary travel documents, including passport (valid for at least 6 months beyond date of the safari), visas, cash or traveller’s cheques, flight tickets and insurance policy. Please read your booking confirmation document carefully and Bring it along on your safari.
Behavior
You are expected to act within the confines of the law and take your fellow travellers into consideration. If you behave in such a way as to endanger our staff or other passengers or cause damage to property; we reserve the right to terminate your safari without further liability.
Expectations
We will discuss your expectations with you in the process of booking and conducting your safari, and will strive to meet them as far as is realistically Possible, but we make no guarantees with regard to expected weather, game viewing or animal sightings, exact travel times, or any other Unpredictable factors that may affect your expectations or safari experience. We are proud of our excellent reputation and will do our best to Offer you the best possible safari experience.
